Frequent Questions

  1. How do I place an order?

 Orders can be placed via the internet, fax, or US mail. Simply complete the order form on the Internet or call our 800 number. We accept most major credit cards including VISA, MasterCard, Discover, and American Express.  Personal checks are also accepted.

  1. What colors does Cats Request offer?

 5 colors are standard – blue, gray, green, beige, or brown.  Shades of these colors will vary from time to time as new stock is inventoried.  Please be sure to select a color when placing your order.

  1. Do you offer custom work?

 Yes.  Any of our  current models can be modified  or new ones created to your specifications.

  1. Is any assembly required?

 Some assembly is required for most scratching posts.  In order to satisfy the size restrictions of shipment via UPS, Cats Request cannot ship all models in one piece.   Assembling one of these posts is generally quite easy.  We can also provide assistance via telephone if you have questions.   Please note that several models can be shipped with no assembly required.

  1. Will my cat prefer carpeting or rope?

  Many cat owners have questions about sisal rope vs. carpet.  Several studies have shown that cats prefer carpeting.  However, compromising and purchasing cat furniture that offers both options is a solution to this dilemma.

  1. Why is your furniture less expensive?

  Cats Request is located near many carpet mills.  We are able to buy commercial carpeting directly from the supplier and can eliminate additional costs typically associated with purchasing from dealers.  We also build all furniture in-house.  One of the founding principles of this company is to provide quality furniture at reasonable prices.

  1. Is your furniture “satisfaction guaranteed?”

Yes!  If you are in any way dissatisfied with your purchase, simply contact us within 14 days.  If it has been longer than 14 days, we will work with you to achieve customer satisfaction.

  1. Can I pick up my order?

Of course!  Please call us in advance to ensure that someone will be available.  We are essentially a mail-order operation , but we also want to make it as  easy and inexpensive as possible for our customers to receive their merchandise.

  1. What are your hours for customer service?

If you need to check on the status of an order or have any other questions or problems customer service support is available from 10AM to 6 PM M-F  EST.

  1. Why didn’t I get an email conformation after placing an order ?

Our server sends an email immediately after you place your order.  If most cases the reason you didn’t get your email is because it get filtered as spam or is considered as bulk commercial mail by some SPAM filter programs.  You should also get a page that summarizes your order after you enter your shipping and billing information.  If you didn’t get the summary of your order page, something went wrong and we didn’t get your order.  You may also call to verify that we received you order.  Our hours for customer service are 10AM to 6 PM M-F EST.